Last updated: September 14, 2026
Every Primesrvanta order is packed and shipped from our single warehouse in the United States. Because our candles and home-fragrance goods are hand-poured in small batches, we pack each order carefully to protect glass, wax, and scent in transit. This policy explains how and when your order ships.
Processing time
Orders are processed within 1 to 2 business days after payment is confirmed. Business days are Monday through Friday, excluding US public holidays. Orders placed on a weekend or holiday begin processing on the next business day. During busy periods, such as a product launch or a holiday season, processing may take slightly longer; if we expect a delay, we will let you know.
Delivery time
Once your order leaves our warehouse, delivery within the United States typically takes 2 to 5 business days, depending on your location. This is an estimate for transit time only and does not include the processing time above. Delivery estimates are not guaranteed, as final delivery is handled by the carrier.
Shipping cost
Shipping charges, if any, are calculated based on your order and destination and are shown at checkout before you confirm your purchase. Any promotional shipping offers will be described where they appear.
Carriers and tracking
We ship using established carriers such as USPS and UPS. When your order ships, we email a confirmation with a tracking number so you can follow your package. Please allow up to 24 hours after you receive the email for tracking information to update with the carrier.
Where we ship
We currently ship within the United States only. We do not offer international shipping at this time. If we add international shipping in the future, we will update this page with the details, timeframes, and any duties or taxes that may apply. If you are outside the United States and would like to order, please contact us at support@primesrvanta.store and we will let you know whether we can help.
Incorrect or undeliverable addresses
Please check your shipping address carefully at checkout. We are not responsible for orders sent to an address entered incorrectly. If a package is returned to us as undeliverable, we will contact you to arrange re-shipment; additional shipping charges may apply.
Lost or delayed packages
If tracking shows your package has not moved for several business days, or if it is marked delivered but you cannot find it, please contact us at support@primesrvanta.store with your order number. We will work with the carrier to locate your package and make it right. Carrier delays caused by weather, holidays, or other events outside our control are, unfortunately, not something we can prevent, but we will do everything we can to help.
Damaged in transit
Our products travel in protective packaging, but occasionally glass or contents can be damaged in transit. If your order arrives damaged, please keep the packaging and contact us within 7 days of delivery with your order number and photos of the damage. See our Refund & Returns policy for how we handle damaged or defective items.
Questions
For any shipping question, email us at support@primesrvanta.store and include your order number so we can help quickly.