Last updated: September 14, 2026
This Privacy Policy explains how Primesrvanta (“Primesrvanta,” “we,” “us,” or “our”), a brand operated by Greenview Alpha LLC, collects, uses, and protects your personal information when you visit primesrvanta.store, place an order, or contact us. We keep the amount of information we collect to what we need to run a small-batch candle and home-fragrance shop, and we do not sell your personal information.
By using our website or placing an order, you agree to the practices described here. If you do not agree, please do not use the site.
Information we collect
Information you give us
- Order and checkout details — your name, shipping address, billing address, email address, phone number (if provided), and the items in your order.
- Payment information — card or payment details are entered during checkout and handled directly by our third-party payment processor. We do not receive or store your full card number. We may receive limited confirmation data, such as the payment result and the last four digits of the card, to identify your order and handle refunds.
- Contact and support messages — when you email us at support@primesrvanta.store, we receive your email address and whatever you choose to include, such as your order number or a description of an issue.
- Optional marketing sign-ups — if you choose to join our email list, we collect the email address you provide.
Information collected automatically
- Device and usage data — your IP address, browser type, device type, referring pages, and the pages you view on our site. This is standard web-server and analytics information used to keep the site working and to understand general traffic patterns.
- Cookies and similar technologies — small files stored by your browser that let the site remember your cart, keep you signed in during checkout, and measure site performance. See “Cookies” below.
How we use your information
- To process, fulfill, and ship your orders, and to send order confirmations and shipping updates.
- To handle returns, refunds, and customer-support requests.
- To detect, prevent, and investigate fraud, abuse, or errors.
- To operate, maintain, and improve our website and product selection.
- To send marketing or promotional emails, only if you have opted in. You can unsubscribe at any time using the link in any marketing email.
- To meet our legal, tax, and accounting obligations.
Payment processing
Payments are processed by a third-party, PCI-DSS-compliant payment processor. When you pay, your card details are transmitted directly to that processor over an encrypted connection. Greenview Alpha LLC does not store your full card number on its own systems. The payment processor handles your payment information under its own privacy and security terms, and we encourage you to review them at checkout.
Cookies
We use cookies and similar technologies for the following purposes:
- Strictly necessary — to run the shopping cart, secure checkout, and core site functions. The site cannot work properly without these.
- Performance and analytics — to understand how visitors use the site so we can improve it.
- Preferences — to remember choices such as your region or items in your cart.
You can control or delete cookies through your browser settings. Blocking strictly necessary cookies may prevent parts of the site, including checkout, from working.
How we share information
We do not sell your personal information. We share it only with parties that help us run the business, and only as needed:
- Payment processor — to take and verify payment.
- Shipping and fulfillment carriers — to deliver your order and provide tracking.
- Service providers — such as website hosting, email delivery, and analytics providers who act on our behalf.
- Legal and safety — when required by law, to enforce our Terms, or to protect the rights, property, or safety of our customers, our company, or others.
- Business transfers — if the business is merged, acquired, or reorganized, customer information may transfer as part of that transaction.
Data retention
We keep order and transaction records for as long as needed to fulfill orders, handle returns and warranties, and comply with tax, accounting, and legal requirements. Marketing contacts are kept until you unsubscribe or ask us to delete them. When information is no longer needed, we delete or anonymize it.
Your rights
Depending on where you live, you may have some or all of the following rights over your personal information:
- Request a copy of the personal information we hold about you.
- Ask us to correct information that is inaccurate or incomplete.
- Ask us to delete your personal information, subject to records we are required to keep.
- Object to or restrict certain uses of your information.
- Withdraw consent for marketing at any time.
- Request that we not “sell” or “share” your personal information for cross-context advertising. We do not sell personal information.
Residents of the European Economic Area and the United Kingdom (GDPR) and residents of California (CCPA/CPRA) have these rights under their local laws. We will not discriminate against you for exercising any privacy right. To make a request, email us at support@primesrvanta.store. We may need to verify your identity before acting on a request, and we will respond within the timeframe required by applicable law.
Data security
We use reasonable technical and organizational measures — including encrypted connections at checkout and access controls — to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to protect your data and to address any issues promptly.
Children’s privacy
Our site and products are intended for adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us and we will delete it.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will change the “Last updated” date above. Significant changes will be reflected on this page. Please review it periodically.
Contact us
For any privacy question or request, contact:
Primesrvanta (a brand of Greenview Alpha LLC)
Email: support@primesrvanta.store
Mailing address: [[OPERATOR: insert Greenview Alpha LLC registered mailing address]]