Answers to the questions we hear most often. If yours is not here, email us at support@primesrvanta.store and we will be glad to help.
What kind of wax do you use?
Our candles are hand-poured with soy wax. We chose soy for its clean, even burn and its ability to hold and release fragrance well. Everything is poured in small batches in the United States.
How long will a candle burn?
Burn time depends on the size of the candle and how you burn it, but our standard candles typically offer many hours of fragrance across their life. The exact estimated burn time is listed on each product page. Following the wick and burn tips below helps you get the most from every candle.
How do I get the best burn from my candle?
On the first burn, let the wax melt all the way to the edges of the container before putting it out — this usually takes a couple of hours and helps prevent tunneling. Trim the wick to about a quarter inch before each burn to keep the flame steady and reduce soot. Always burn on a heat-safe surface, away from drafts.
How should I care for the wick?
Keep the wick trimmed to roughly a quarter inch (about 6 mm) before each use. If the flame is too tall or flickering, put the candle out, let it cool, trim the wick, and relight. Remove any wick trimmings from the wax before burning.
Are your candles safe to use?
Yes, when used as directed. Candles involve an open flame, so always follow the safety instructions on the label: never leave a burning candle unattended, keep it away from children, pets, and anything flammable, do not burn for more than the recommended time in one session, and stop burning when about half an inch of wax remains. Our products are for home fragrance only.
What is the difference between your candles, diffusers, and room sprays?
Candles give scent and a warm glow through an open flame. Reed diffusers offer a steady, flame-free fragrance that works well in rooms you leave unattended. Room sprays are for a quick refresh whenever you want it. Sachets bring light scent to drawers and closets. Many customers use a mix depending on the room.
How long does shipping take?
We process orders within 1 to 2 business days, and delivery within the United States usually takes 2 to 5 business days after that. You will receive a tracking number by email when your order ships. Full details are in our Shipping Policy.
Do you ship internationally?
Not at this time — we currently ship within the United States only. If that changes, we will update our Shipping Policy with the details.
What is your return policy?
You can request a return within 30 days of delivery for items that are unused and unopened. For hygiene and safety reasons, candles that have been lit and diffusers, sprays, or sachets that have been opened cannot be returned unless they arrived damaged or defective. See our Refund & Returns policy for the full details and how to start a return.
My order arrived damaged. What do I do?
We are sorry about that. Please email support@primesrvanta.store within 7 days of delivery with your order number and photos of the item and packaging. We will arrange a replacement or a full refund at no cost to you.
Do you offer gift sets?
Yes. Our gift sets pair scents that work well together and arrive ready to give. You will find them alongside our other products, and we are happy to help you choose — just email us.
Do you offer wholesale or trade pricing?
Yes. We offer trade cases for larger and repeat orders. For wholesale, trade, or bulk enquiries, email us at support@primesrvanta.store with what you have in mind and we will follow up with options.