Have a question about a scent, an order, a return, or a trade enquiry? We are a small team and we read every message. Here is how to reach us.
The best way to reach us is by email:
support@primesrvanta.store
Please include your order number (if your question is about an order) along with a short description of how we can help. The more detail you share, the faster we can sort things out.
Response time
We aim to reply to every email within 1 to 2 business days. Business days are Monday through Friday, excluding US public holidays. Messages sent over a weekend or holiday are answered on the next business day.
Support hours
Our support team is available Monday through Friday, 9:00 AM to 5:00 PM (Eastern Time). You can email us any time; we will respond during these hours.
What we can help with
- Questions about scents, ingredients, burn time, and product care.
- Order status, shipping, and tracking.
- Returns, refunds, and damaged or defective items.
- Gift sets and gifting questions.
- Wholesale and trade enquiries.
Mailing address
Primesrvanta is a brand of Greenview Alpha LLC. Written correspondence may be sent to:
Greenview Alpha LLC (Primesrvanta)
[[OPERATOR: insert Greenview Alpha LLC registered mailing address]]
For the quickest help, please email support@primesrvanta.store rather than sending physical mail.